The poor UMO

[LePaul]

...discontinued. Just the UMO+, U2, etc

But what I don't understand is the Ultimaker App. Assembly instructions are a nice resource when taking apart the machine and making sure you put it back together properly. They have it for the UMO+ but not the UMO. I mentioned it in a thread and they pointed out the machine is discontinued.

Yes...but why is it so hard to add that assembly manual??

They are so resistant to common sense support sometimes.

[Dim3nsioneer]

Hm - I guess they just want content in their app which reflects the currently sold machines. That's common sense too, isn't it?

[LePaul]

Why not support it, tho?

I mean really, adding one link is that too much to ask?

[drayson]

Agree with LePaul.
Just because of discontinuitation it can stay for all the "lucky" customers which have not downloaded it up to now

[LePaul]

Precisely...what's the big deal? We deal with their lousy forum software...if they are going to make an app, why not have it carry proper documentation for ALL their products?

Sometimes I feel like I am banging my head against a wall when I make simple suggestions to them. If there's a wrong way to treat a customer, they own it.

[Dim3nsioneer]

Putting the UMO assembly manual into the app the same way the other manuals are prepared (and if you do a proper work, you do it the same way - everything else is a hack) would mean addition effort on something nobody can buy anymore. Doesn't sound very reasonable to me.

I think bashing Ultimaker for flaws in the forum software doesn't make much sense either. Yes, they need sometimes more than one gentle push but if issues are reported in a nice way, they usually listen. At least to me.

[LePaul]

I ask nicely....

I disagree...they sold a lot of UMO's. If you are going to include it in the app, why not the same information as the UMO+?

Or if it is discontinued, remove it from the app entirely?

I deal with software support and documentation in my daily work life. So, things like this that are easy fixes annoy me more than most. I like the end user/customer to have all the answers on hand, so something like that app serves well. Despite omitting what I pointed out is absent.

As for their forum, well, that's why we are here I still struggle to sift through that clunky system and read the latest posts. There's a lot of good bits of information in there. Just painfully slow.

[Dim3nsioneer]

As for their forum, well, that's why we are here

That might be true for you, it's not the reason why I'm here.

The only thing I can say is that I've met quite a number of Ultimaker people in person since about one year ago and I can assure you that those people are very open-minded and listening to community members. There must be a special reason for the situation you describe.

[LePaul]

Well I'm not a local to them so I must have missed my invitation to come visit and see Ultimaker HQ

Don't get me wrong, I have had good dealings with them and still do! I've just had difficulty getting them to take some of my suggestions seriously, such as errors in the heated bed upgrade documentation and simply adding the assembly manual to the app.

As with all things, we're welcome to agree to disagree on certain items.